It happens and we understand. We're a startup so we're physically forced to charge you for a replacement but thankfully it's only $3, with shipping. The QR code associated with the lost card will be deactivated as soon as you notify us that you need a replacement. Click here to purchase a replacement.

Hopefully, it's an honest mistake but either way, it's an easy fix. Each QR code is uniquely connected to each member host so we simply deactivate your current QR code and send you a replacement card and QR code. That renter won't be able to continue using the card if they try. You will need to purchase a replacement card here and once we receive your order, we'll look up your account, deactivate your current code, and get a replacement in the mail asap.

Absolutely not! When we assign a QR code to you / your rental unit we also create a unique identifier code that links you to that specific code, which is how we can identify which QR code belongs to which host. Your information is 100% private to everyone outside of our organization.

The short answer is anywhere you want. We also have a lanyard hole punched into the card so you can hang it up if you want. The important thing is that it's accessible to your renter and it's easy for them to return before they leave.

QR codes will display as inactive if you are not current on your monthly subscription payment. If you feel this is a mistake, please contact us to resolve it.

Apologies, Lokal Tourist promotions are exclusively for your renters. As a host, kindly refrain from using the card for personal purposes. Each rental host is assigned a unique 5-digit code linked to their QR code, enabling us to identify the corresponding host's card and we ask our local business partners to contact us if they feel a QR code is being abused, in which case the QR code can be deactivated.

No, we will send you a unique QR code card for each short-term rental you have as long as you have a subscription for it. We do this because if you downgrade your subscription, we only need to deactivate one code, as opposed to all codes, and replace that specific card.

At this moment, nothing! You're already offering a promotion and we want to support your business. If anything, we should pay you (but we're not).

Open your phone or tablet's camera and hold it over the QR code as if you're going to take a picture of it. Once the link pops up, click on it to confirm that it's active.

You don't need to scan the code to apply it. If it's more convenient, you can simply accept the card as valid. However, we prefer that you scan it because it helps us ensure members are current. The choice is yours.

Once you scan and open the link, you're looking for the word "active" to confirm the code is valid. If it says "inactive" the code is not valid and you do not have to accept it.

You can see the status (active or inactive) A unique identifier code that connects the card to the rental host (only the code is visible and only Lokal Tourist knows which code belongs to which host) A link to the Lokal Tourist website to confirm/review the promotion offered A sample code is visible on our merchants page

It happens. It could mean the member host is no longer an active member, or there could be an error in the system (less likely). You are not required to provide or honor the promotion if it displays inactive but it's your discretion if you want to or not. Please inform the renter to check with their rental host regarding the current status if they feel this is a mistake.

They should speak directly to their rental host to contact us. We are unable to assist with any troubleshooting without speaking directly to the member host.

In this scenario you can decide if you would like to honor the promotion or not. Either way, if you feel as though the code is compromised, you can contact us and provide us with the unique identifier code displayed in the QR code. This code identifies the member host and we can communicate with them to confirm they're not using it. Member hosts are informed upon registration that all businesses reserve the right to honor or deny any promotion offered at any time with no reason, especially if they feel the code is being used by a familiar patron.

It depends. Some renters stay for extended periods so we recommend monitoring their use. We don't allow hosts as members who host renters for extended stays beyond 6 months, but even though we try our best, this is very hard to track. It's up to you if you wish to honor the promotion or contact us and provide the unique identifier code so we can investigate and report back.

Simple - just email us and let us know the update(s). We'll update it within 24-48 hours. We'll notify you once the update is completed but until it's updated, please honor the current/displayed promotion.

As long as the QR code is active, yes it is valid at any participating merchant.

We're working on that transparency but hopefully, they add it to their listing or they tell you ahead of time. If they don't, it helps us tremendously if you ask them either before booking or before your trip. This is a good reminder for them to add it to their listing for awareness to potential renters.